Hi there. How can we help you?
You can email and call us. We are there for you 24/7, every day
Frequently asked questions
When will my order be delivered?
We ship worldwide. Your order will be packaged really carefully and delivered wherever you want. Delivery takes between 2-4 business days. You will receive an e-mail after ordering with more information about the delivery.
🚚 SHIPPING POLICY
(For Kedaiterbaik.my)
Shipping Policy
Kedaiterbaik.my is operated by CAP & CAP SHOP SDN BHD (Registration No: 202501052104 (1653511-W)), a registered Malaysian company.
We currently ship within Malaysia only.
📦 Order Processing
* Orders are processed within 1–2 working days after payment confirmation.
* Orders placed on weekends or public holidays will be processed on the next working day.
* You will receive a confirmation email once your order has been shipped.
🚛 Delivery Time
Estimated delivery times:
* West Malaysia: 1–3 working days
* East Malaysia: 3–5 working days
Delivery timelines may vary depending on courier service and location.
📮 Courier Services
We use trusted courier partners such as:
* J&T Express
* PosLaju
* Other reliable Malaysian courier services
Tracking information will be provided once the parcel is dispatched.
🏬 Self Pickup Option
Self-pickup is available at our physical outlet:
CAP & CAP SHOP SDN BHD
Registration No: 202501052104 (1653511-W)
📍 Business Address:
E-06-L1, Setia Ecohill Mall,
43500 Semenyih, Selangor,
Malaysia
📞 Phone: +60167350325,+60174040325
📧 Email: info@kedaiterbaik.my or caponlycap@gmail.com
Customers are required to contact us before visiting for pickup arrangements.
📞 Contact Information
CAP & CAP SHOP SDN BHD
Registration No: 202501052104 (1653511-W)
📍 Business Address:
E-06-L1, Setia Ecohill Mall,
43500 Semenyih, Selangor,
Malaysia
📞 Phone: +60167350325,+60174040325
📧 Email: info@kedaiterbaik.my or caponlycap@gmail.com
Can I Return my product?
Orders can be returned or exchanged within 15 days of receiving the parcel, providing they are in original resalable condition.
🔁 REFUND & RETURN POLICY
Refund & Return Policy
At Kedaiterbaik.my, customer satisfaction is important to us.
This policy is managed by CAP & CAP SHOP SDN BHD 202501052104 (1653511-W)
🔄 Returns
We accept returns under the following conditions:
* Item must be returned within 7 days from the date of delivery.
* Item must be unused, unwashed, and in original condition.
* Original packaging and tags must be intact.
Items that are damaged due to misuse or normal wear are not eligible for return.
❌ Non-Returnable Items
* Personal care items (if opened)
* Clearance or final sale items
* Customized products
💰 Refunds
* Refunds will be processed within 7 working days after inspection of returned item.
* Refunds will be made to the original payment method.
* Shipping fees are non-refundable unless the item received is defective or incorrect.
📦 Return Shipping
Customers are responsible for return shipping costs unless the product received is defective or incorrect.
📍 Return Address
CAP & CAP SHOP SDN BHD
Registration No: 202501052104 (1653511-W)
📍 Business Address:
E-06-L1, Setia Ecohill Mall,
43500 Semenyih, Selangor,
Malaysia
📞 Phone: +60167350325,+60174040325
📧 Email: info@kedaiterbaik.my or caponlycap@gmail.com
📞 Contact Us Before Returning
📞 Phone: +60167350325,+60174040325
📧 Email: info@kedaiterbaik.my or caponlycap@gmail.com
Customers must contact us before returning any item to receive return instructions.
What can I do if my item (or part of it) is damaged?
We work hard to deliver your items without damage. Orders can be returned or exchanged within 7 days of receiving the parcel, providing they are in original resalable condition.